UPDATED AS INFORMATION BECOMES AVAILABLE
This page will keep you informed about the effects of COVID-19 on the operations of our partners and provide you an opportunity to help others.
With so many businesses forced to close, many people could find themselves struggling to find food or pay bills. We have set up a fund to help them in the weeks ahead. If you would like to give, click the link below.
If you are in need of assistance, call oke2-1-1. This information referral line has the latest information on the resource available in our community. You can also find information on the 2-1-1 website below.
Top Scams used during the COVID-19 outbreak
Be aware of the scammers. Watch out for your elderly neighbor, friends, and families. Don't let them fall for these tricks scammers use. If you have any questions or need help with an elderly person, contact firstname.lastname@example.org or call 214-823-5700, or visit their website: www.theseniorsource.org.
Urgency - scammers will apply pressure or use fear to get you to act.
Scarcity - scammers will claim there is a limited supply, so you must "buy now."
Social Consensus - scammers want you to think everyone else is doing it too, and you don't want to be left behind.
Credible Sources - scammers will claim they are with a reputable business or organization.
TIP: Do NOT click on links from sources you do not know, and only call known phone numbers.
We recommend that everyone follows health guideline, practice social distancing, and avoid close contact with others. If you are interested in volunteering, click on the link below and submit your information. Someone will contact you when an appropriate opportunity to volunteer is available.
If you are facing financial hardship as a result of COVID-19, we are here for you and have flexible payment terms available. Please contact Customer Service from 8 a.m. to 5 p.m. weekdays at 405-272-9741 (Oklahoma City) or 800-272-9741 (all other areas).
Statement from Oklahoma Natural Gas - During this rapidly evolving Coronavirus (COVID-19) pandemic, we understand the difficulties customers are facing. Below you will find a collection of options and resources available to you that provide both different ways to manage your natural gas account and get help paying your bill.
In order to lessen any financial hardship the COVID-19 pandemic may have on our customers, we have extended our suspension of disconnects due to nonpayment through May 15.
Additionally, we are not assessing late payment charges for accounts that miss their due date.
Having difficulty paying your bill? We can help.
There are several ways to work with us on paying your bill. Call us at 800-664-5463 and our customer service representatives are available (Monday-Friday, 7 am - 7 pm CT) to help discuss payment during this difficult situation.
Apply for aid through our Share The Warmth program - Share The Warmth provides energy assistance to those whose immediate financial resources simply cannot cover their home-heating expenses. To receive help in paying your natural gas bills through the Share The Warmth program, call 1-800-227-2156 or visit the page here.
City of Muskogee - Water Department
The Muskogee City Council approved extending no water cutoffs or late fees through May 22, 2020. Your water usage balance will still accrue but we are here to help with the 90 Days to Pay Plan. Please continue to pay your current bills if possible. If you need to set up this plan, call the Water Department at 918.682.6602
Information from the State of Oklahoma
Consumer Protection Resources
Other State Services
Meal Sites for Children
Put in your zip code and a list of feeding sites will appear.
American Red Cross
All staff are working remotely from home but have plans for disaster response ready.
CASA for Children - Muskogee/Wagoner
Our office is still open with alternating staff. Those that are not in the office are working from home.
Dolly Parton Imagination Library
Enrollments into the Dolly Parton Imagination Library are closed until further notice. Keep checking the link at the top for more information.
Providing services by phone or appointment
Kelly B Todd Cerebral Palsy and Neuromuscular Center
We are keeping our doors open to our clients that want to continue to come. They have all been contacted regarding our new procedures and discourage families to come if ANYONE in the family is ill. We have families use hand-sanitizer when they walk in the door and all exposed surfaces and equipment used are thoroughly cleaned multiple times per day. So, for the time being, we will continue therapy services with our kiddos.
We are open for services, but we are triaging things that can wait in an effort to restrict the number of people in the building at one time. I have attached our protocol, which of course is fluid as we continue to follow updates from public health officials. We are not open for walk-ins, clients dropping by, or donations. We are seeing appointments only. We have signs on our door regarding our current level of service and have posted this to our Facebook as well.
Legal Aid - Tahlequah
Our Tahlequah Legal Aid office is staffed, but the doors are locked. We can be reached by phone for any legal needs. This is certainly a time when additional civil legal needs will arise. If at some point, we start to work remotely, we will still be accessible through the office numbers. They will ring directly to our cell phones. As always, if you need me, email, and I will get back with you.
VOA/RSVP Retired Senior Volunteer Program
As for right now, we are open for services, by appointment only. We are trying to limit the number of people in the office.
WISH - Women in Safe Home
At this time we are business as usual. We are completely full at the shelter and will continue to provide services to victims. At some point in time, the shelter could become quarantined and that will definitely change how we do things, but we can’t shut down. We are not allowing non-clients into the shelter, we are following major cleaning and hygiene regulations and restricting where we go. But, victims first.